Privacy Policy
1. About this policy
This Privacy Policy explains how Agilus Diagnostics Limited, Shop No. 58, Surgical Market, Sector 16-D, Chandigarh, 160015 (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit pathlabnearme.com (the “Website”) or contact us to book diagnostic tests and home sample collection services.
We are an independently owned and operated franchise unit of Agilus Diagnostics (formerly SRL Diagnostics) and operate under the Agilus brand under a franchise arrangement. We are an Udyam-registered enterprise (registered 31/10/2019), with units listed as Agilus Diagnostics Limited (Sector 16, Chandigarh) and Agilus Diagnostics Zirakpur. This Website is operated by us, not by Agilus Diagnostics Limited’s corporate head office, and this policy applies only to the Website and to bookings made through it.
By using the Website or contacting us, you agree to this policy. If you do not agree, please do not use the Website.
2. Information we collect
a) Information you give us
When you call us, message us on WhatsApp or otherwise ask to book a test, we may collect:
- Your name, phone number and email address
- Your home address and preferred date and time for sample collection
- Names and ages of family members or others you book for, as you provide them
- The test or package you want to book
- Any health-related information you share with us, such as symptoms, prescriptions, existing conditions or fasting status
b) Information collected automatically
When you visit the Website, we and our service providers may automatically collect:
- IP address, browser type, device type and operating system
- Pages viewed, links clicked, time spent and referring website
- Approximate location derived from your IP address
- Information from cookies and similar technologies (see Section 6)
c) Test and report information
Where we facilitate booking and report delivery, test results and reports are created by the laboratory that performs the tests and may be shared with you through WhatsApp, SMS or email.
3. How we use your information
We use your information to:
- Respond to your enquiries and book, confirm, reschedule or cancel appointments
- Arrange home sample collection and communicate with you about it
- Coordinate with the Agilus laboratory network so your tests are processed and reports are delivered to you
- Send service-related messages, such as appointment reminders and report availability
- Improve the Website, measure how it performs and understand what visitors need
- Run and measure our advertising and marketing, where permitted by law
- Comply with legal obligations, resolve disputes and prevent fraud or misuse
4. Health and sensitive information
Health information is sensitive. We collect only what is needed to arrange your tests and handle it with extra care. We use it only for the purposes in Section 3. We do not sell it. We share it only as described in Section 5.
Please share health details only when necessary for your booking. If you give us information about another person, such as a family member, you confirm that you have their permission to do so.
5. Who we share your information with
We do not sell your personal information. We may share it with:
- Agilus Diagnostics Limited and its laboratories, as our franchisor and testing partner, so that samples can be processed, reports generated and quality and accreditation standards met. Agilus handles the information it receives under its own privacy policy.
- Our collection staff (phlebotomists) and other team members who need it to visit you and collect samples
- Service providers who help us operate the Website and communicate with you, such as hosting, analytics, advertising, and messaging platforms (for example WhatsApp, SMS and email providers)
- Legal and regulatory authorities, where required by law, court order or to protect rights, safety and property
- Business successors, if our business is merged, sold or restructured, subject to this policy continuing to protect your data
Third-party providers act on our instructions or under their own privacy policies, and may process data outside India.
6. Cookies and analytics
The Website uses Google Tag Manager and related tools to manage analytics and marketing tags. These may set cookies or use similar technologies to understand how visitors use the Website and to measure advertising performance. The Website also embeds Google Maps and links to YouTube, which may set their own cookies when you interact with them.
You can block or delete cookies in your browser settings. Some parts of the Website may not work properly if you do. You can also opt out of Google Analytics tracking through Google’s tools at https://tools.google.com/dlpage/gaoptout.
7. WhatsApp, phone and messaging
When you click “WhatsApp” or “Call” on the Website, you leave the Website and your conversation is handled through WhatsApp (operated by Meta) or your phone network. Those services have their own privacy practices, which we do not control. We recommend not sending sensitive documents or information beyond what is needed for your booking.
We may use your phone number or email to send service messages about your booking and reports. If you receive any promotional messages, you can ask us to stop at any time.
8. Third-party links
The Website contains links to third-party sites and services, including Google Maps, YouTube and WhatsApp. This policy does not apply to them. Please read their privacy policies before sharing any information.
9. Data retention
We keep your personal information only as long as needed to provide our services, meet legal, accounting or regulatory requirements, resolve disputes and enforce our agreements. After that, we delete or anonymise it.
10. Data security
We take reasonable technical and organisational steps to protect your information against unauthorised access, loss, misuse or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Your rights and choices
Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may:
- Ask to access the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information, unless we must keep it by law
- Withdraw your consent to our processing of your information (this may affect our ability to provide services)
- Nominate another person to exercise your rights in the event of your death or incapacity
- Raise a grievance about how your data is handled
To exercise these rights, contact us using the details in Section 14. We may need to verify your identity first.
12. Children
The Website is meant for adults. If you book tests for a child, you must be the parent or legal guardian and give us the child’s information with your consent. We do not knowingly collect information from children directly.
13. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Please check it periodically. Continued use of the Website after changes means you accept the revised policy.
14. Contact us and grievance officer
For questions, requests or complaints about this policy or your personal information, contact:
Agilus Diagnostics Limited (franchise unit)Shop No. 58, Surgical Market, Sector 16-D, Sector 16, Chandigarh, 160015
Email: srllab16@gmail.com
Phone / WhatsApp: +91 98142-62244
Hours: Monday to Sunday, 7 AM to 9 PM
Grievance Officer: [Name]
Email: srllab16@gmail.com
We will aim to acknowledge your complaint within 48 hours and resolve it within 30 days.
15. Disclaimer
Agilus and its logo are the property of Agilus Diagnostics Limited and are used by us as a franchisee. Information on this Website, including test packages, prices and report timelines, is for general information only. Test parameters, prices and availability may vary by city and are subject to the laboratory’s terms. Tests are for screening and information purposes; please consult your doctor for medical advice.